Dimplex Indoor Fireplace milano ef User Manual

PRACTICAL USER’S GUIDE  
FOR THE milanoef  
Quality checked by:  
Valued Customer,  
We are pleased that you have chosen to purchase an electric fireplace  
manufactured by Dimplex North America Ltd.  
Over the years, valuable memories will occur around the warmth and comfort  
of your hearth. Thank you for allowing our product to be the backdrop for  
those special moments.  
7204900100REV04  
 
QUICK REFERENCE GUIDE FOR milanoef  
1. Prior to the first use of the milanoef verify the following:  
Are the circuit breakers for the unit on?  
Are the light bulbs in your milanoef loose? (to check, follow the  
instructions for replacing the light bulbs under the maintenance  
section of this manual)  
2. The heater on your milanoef may emit a slight, harmless odor when  
first used. This odor is a normal condition caused by the initial  
heating of internal heater parts and will not occur again.  
3. The information regarding the model of your milanoef can be found on  
the rating plate located on the back of the unit.  
4. If you have any technical questions, questions regarding the  
operation of your milanoef, or require service contact Dimplex North  
America customer service at 1-888-DIMPLEX (1-888-346-7539). Do not  
return this unit to the store where purchased.  
 
IMPORTANT INSTRUCTIONS  
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE REFERENCE  
When using electrical appliances, basic precautions should always be followed to reduce the  
risk of fire, electric shock, and injury to persons, including the following:  
1. Read all instructions before using the milanoef.  
2. The unit is hot when in use. To avoid burns, do not let bare skin touch hot  
surfaces. The trim around the heater outlet becomes hot during heater operation. Keep  
combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains  
at least 3 feet (0.9m) from the front of the unit.  
3. Extreme caution is necessary when any heater is used by or near children or invalids  
and whenever the unit is left operating and unattended.  
4. Always unplug the milanoef when not in use.  
5. Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned,  
or if the milanoef has been dropped or damaged in any manner.  
6. Do not use outdoors.  
7. The milanoef is not intended for use in bathrooms, laundry areas and similar indoor  
locations.  
8. Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the  
like. Arrange cord away from traffic area and where it will not be tripped over.  
9. To disconnect the unit, turn the controls off, then remove the plug from the outlet.  
10.Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this  
may cause an electric shock or fire, or damage to the heater.  
11.To prevent a possible fire, do not block air intake or exhaust in any manner.  
12.All electrical heaters have hot and arching or sparking parts inside. Do not use in areas  
where gasoline, paint, or flammable liquids are used or stored or where the unit will be  
exposed to flammable vapors.  
13.Do not modify the milanoef. Use it only as described in this manual. Any other use not  
recommended by the manufacturer may cause fire, electric shock or injury to persons.  
14.Avoid the use of an extension cord. Extension cords may overheat and cause a risk of  
fire. If you must use an extension cord, the cord must be No. 16 AWG minimum size  
and rated no less than 1875 watts.  
15.Do not burn wood or other materials in the milanoef.  
16.Do not strike glass door.  
17.Always use a certified electrician should new circuits or outlets be required.  
18.Always use properly grounded, fused and polarized outlets.  
19.Disconnect all power supply before performing any cleaning, maintenance or relocation  
of the unit.  
20. When transporting or storing the unit and cord, keep in a dry place, free from excessive  
vibration and store so as to avoid damage.  
NOTE: Procedures and techniques that are considered important enough to emphasize.  
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to  
the equipment.  
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to  
the risk of fire, serious injury, illness or death.  
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NOTE  
A 15amp, 120 volt circuit is required. A dedicated circuit is preferred but not essential in all  
cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse  
blows on a regular basis when the heater is operating. Additional appliances on the same  
circuit may exceed the current rating of the circuit breaker.  
WARNING  
Ensure the power cord is not installed so that it is pinched or against a sharp edge and ensure  
that the power cord is stored or secured to avoid tripping or snagging to reduce the risk of fire,  
electric shock or injury to persons.  
Construction and electrical outlet wiring must comply with local building codes and other  
applicable regulations to reduce the risk of fire, electric shock and injury to persons.  
Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric  
shock or injury to persons, always use a licensed electrician.  
milanoef INSTALLATION  
1. Make sure the unit is switched OFF (refer to operating instruction section).  
2. Plug the unit into a 15Amp/120volt outlet. If the cord does not reach, you may use an  
extension cord rated for a minimum of 1875 watts.  
OPERATION  
To access the controls go to the back of the milanoef.  
A. Three position ON/OFF switch  
The switch has two ON positions marked with “-“ and “=”.  
The “-“ position is for manual operation.  
In this position the built-in remote control is bypassed.  
The “=” position is for operating the unit with the provided remote control.  
When in “=” position the unit is operated with the ON and OFF buttons of the remote  
control.  
When the switch is in the center position the unit is off.  
B. HEATER ON/OFF SWITCH  
The HEATER ON/OFF SWITCH supplies power to the heater fan and the heater element.  
C. HEATER THERMOSTAT CONTROL  
To adjust the temperature to your individual requirements, turn the thermostat control  
clockwise all the way to turn on the heater. When the room reached the desired  
temperature, turn the thermostat knob counter clockwise until you hear a click. Leave in  
this position to maintain the room temperature at this setting. For additional heat, turn  
clockwise until you hear the click again and the heater will turn on. To turn the heater off,  
switch the HEATER ON/OFF SWITCH to the OFF position.  
NOTE:- When the heater is switched ON, the heater fan will operate. The heater element may  
or may not be on, depending on the thermostat control setting (SEE “HEATER THERMOSTAT  
CONTROL”).  
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A
B
C
back of the milanoef  
RESETTING THE TEMPERATURE CUTOFF SWITCH  
This unit is equipped with a thermostat which controls the temperature of the room. It does  
this by turning the heater on and off. The heater is protected with a safety device to prevent  
overheating. Should the heater overheat, an automatic cut out will turn the heater off and it will  
not come back on without being reset. It can be reset by switching the ON/OFF SWITCH to  
OFF and waiting 5 minutes before switching the unit back on.  
CAUTION  
If you need to continuously reset the heater, unplug the unit and call Dimplex North America  
Limited at 1-800-668-6663.  
ON BUTTON  
OFF BUTTON  
The fireplace is supplied with an integrated on/off  
remote control.  
Note: Ensure that the fireplace 3 position switch is set to  
the remote control setting.  
To operate, push the ON button to turn fireplace on, push the  
OFF button to turn the fireplace off.  
BATTERY REPLACEMENT  
To replace the battery, slide battery cover open on the hand  
held transmitter.  
Correctly install one 12 volt (A23) battery in the battery holder.  
Close the batter cover.  
BATTERY  
MAINTENANCE  
WARNING  
BATTERY  
COVER  
Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire,  
electric shock or damage to persons.  
LIGHT BULB REPLACEMENT  
Allow at least 5 minutes for light bulbs to cool off before touching bulbs to avoid accidental  
burning of skin.  
Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity  
and detail of the log exterior disappears. There is one bulb at the top of the opening which  
illuminates the log set exterior and two bulbs under the log set which generate the flames and  
embers.  
LOWER LIGHT BULB REQUIREMENTS  
Quantity of 2 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60 watt  
rating. Example GE 60BC of Philips 60 CTC.  
3
 
UPPER LIGHT BULB REQUIREMENTS  
Quantity of 1 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 7 watt  
rating.  
GLASS CLEANING  
The glass is cleaned in the factory during the assembly operation. During shipment,  
installation, handling, etc., the glass surface may collect dust particles, these can be removed  
by buffing lightly with a clean dry cloth.  
To remove fingerprints or other marks, the glass can be cleaned with a damp cloth using a  
good quality household glass cleaner. The glass should be completely dried with a lint free  
cloth or paper towel. Do not use abrasive cleaners on glass surface or spray liquids directly  
onto any surface.  
milanoef SURFACE CLEANING  
Use warm water only to clean painted surfaces of the milanoef. Do not use abrasive cleaners  
on glass surface or spray liquids directly onto any surface.  
TO REPLACE THE LOWER LIGHT BULBS  
1. Unscrew the two black knobs on the front of the unit by turning counterclockwise.  
2. Grasp onto the front door, gently lift up and pull the door off of the unit.  
3. Remove the screw from the logset located in the center of the emberbed and remove the  
logset from the unit.  
4. Locate and examine the bulbs to determine which bulb(s) required replacement.  
5. Unscrew the bulb(s) counter clockwise.  
6. Insert new bulb(s).  
7. Install the logset into the unit, pushing firmly against the glass. Replace the logset retaining  
screw into the ember bed.  
8. Install the front door over the threaded rods, gently lifting up to engage the door into the slot  
in the roof.  
9. Screw the two black knobs clockwise until tightened.  
TO REPLACE THE UPPER LIGHT BULB  
1. Unscrew the two black knobs on the front of the unit by turning counterclockwise.  
2. Grasp onto the front door, gently lift up and pull the door off of the unit.  
3. Unscrew the bulb counter clockwise.  
4. Insert new bulb.  
5. Install the front door onto over the rods, gently lifting up to engage the door into the slot in  
the roof.  
6. Screw the two black knobs clockwise until tightened.  
HELPFUL HINTS  
It is a good idea to replace all light bulbs at one time if they are close to the end of their rated  
life. Group replacement will reduce the number of times you need to open the unit to replace  
light bulbs.  
4
 
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TWO YEAR LIMITED WARRANTY  
Products to which this limited warranty applies  
This limited warranty applies to the following models of your newly purchased Dimplex electric  
stove EDS7001F and to newly purchased Dimplex fireplace surrounds (mantels) and trims.  
This limited warranty applies only to purchases made in any province of Canada except for  
Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and  
the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the  
original purchaser of the product only and is not transferable.  
Products excluded from this limited warranty  
Light bulbs are not covered by this limited warranty and are the sole responsibility of the  
owner/purchaser. Products purchased in Yukon Territory, Nunavut, Northwest Territories,  
Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these  
States, provinces, or territories are sold AS IS without warranty or condition of any kind  
(including, without limitation, any implied warranties or conditions of merchantability or fitness  
for a particular purpose) and the entire risk of as to the quality and performance of the  
products is with the purchaser, and in the event of a defect the purchaser assumes the entire  
cost of all necessary servicing or repair.  
What this limited warranty covers and for how long  
Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty  
have been tested and inspected prior to shipment and, subject to the provisions of this  
warranty, Dimplex warrants such products to be free from defects in material and workmanship  
for a period of 2 years from the date of the first purchase of such products.  
Dimplex fireplace surrounds (mantels) and trims covered by this limited warranty have been  
tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex  
warrants such products to be free from defects in material and workmanship for a period of 1  
year from the date of first purchase of such products.  
The limited 2 year warranty period for products other than fireplace surrounds (mantels) and  
trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also  
applies to any implied warranties that may exist under applicable law. Some jurisdictions do  
not allow limitations on how long an implied warranty lasts, so the above limitation may not  
apply to the purchaser.  
What this limited warranty does not cover  
This limited warranty does not apply to products that have been repaired (except by Dimplex or  
its authorized service representatives) or otherwise altered. This limited warranty does further  
not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation,  
improper maintenance or handling, or operation with an incorrect power source.  
6
 
What you must do to get service under this limited warranty  
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex  
at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada  
N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available  
when calling. Limited warranty service requires a proof of purchase of the product.  
What Dimplex will do in the event of a defect  
In the event a product or part covered by this limited warranty is proven to be defective in  
material or workmanship during (i) the 2 year limited warranty period for products other than  
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for  
surrounds (mantels) and trims, you have the following rights:  
Dimplex will in its sole discretion either repair or replace such defective product or part  
without charge. If Dimplex is unable to repair or replace such product or part, or if repair  
or replacement is not commercially practicable or cannot be timely made, Dimplex may, in  
lieu of repair or replacement, choose to refund the purchase price for such product or  
part.  
Limited warranty service will be performed solely by dealers or service agents of  
Dimplex authorized to provide limited warranty services.  
For products other than surrounds (mantels) and trims, this 2 year limited  
warranty entitles the purchaser to on-site or in-home warranty services. Accordingly,  
Dimplex will be responsible for all labour and transportation associated with repairing or  
replacing the product or part except as follows: (i) charges which may be levied for travel  
costs incurred to travel to the purchaser's site where the product is located if the  
purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's  
dealer or service agent; and (ii) the purchaser is solely responsible for providing clear  
access to all serviceable parts of the product.  
For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the  
purchaser to on-site or in-house warranty services. The purchaser is responsible for  
removal and transportation of the surrounds (mantels) and trims (and any repaired or  
replacement product or part) to and from the authorized dealer's or service agent's place  
of business. On-site or in-home services for surrounds (mantels) and trims may be  
performed at the purchaser's specific request and expense at Dimplex’s then-current  
rates for such services. Dimplex will not be responsible for, and this limited warranty shall  
not include, any expense incurred for installation or removal of the surrounds (mantels) or  
trims or any part thereof (or any replacement product or part) including, without limitation,  
all shipping costs and transportation costs to and from the authorized dealer's or service  
agent's place of business and all labour costs. Such costs shall be the purchaser’s  
responsibility.  
7
 
What Dimplex and its dealers and service agents are also not responsible for:  
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE  
TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR  
ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,  
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN  
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE  
PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE  
BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF  
SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL  
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT  
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE  
PRODUCT.  
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF  
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR  
EXCLUSION MAY NOT APPLY TO THE PURCHASER.  
How State and Provincial law apply  
This limited warranty gives you specific legal rights, and you may also have other rights  
which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention  
on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of  
products covered by this limited warranty.  
1-888-DIMPLEX  
1-888-346-7539  
1367 Industrial Road  
Cambridge, Ontario  
Canada, N1R 7G8  
Approved for use in the United States and Canada  
8
 

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